Braehead Gift Card
Braehead gift cards make the perfect present.
Our gift card is available in any denomination of your choice up to the value of £1,000 and the balance can be spent a little at a time, or all at once, just like a debit card.
They are accepted in over 100 stores, restaurants and leisure facilities throughout Braehead, including the retail park, Xscape and IKEA.
Purchase gift cards at our customer service desk on the upper mall or online.
Click on this link if you have a Braehead gift card and would like to check your balance online.
Please see below for FAQ's relating to the gift card and click on the link below to view the Braehead gift card T&C's.
Gift Card FAQ's (Updated January 2010)
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WHERE CAN I USE MY GIFT CARD?
You may use your Gift Card at participating retailers within the following shopping centres owned or operated by Capital Shopping Centres PLC, including; Braehead, Renfrew; Chapelfield, Norwich; Eldon Square, Newcastle; Lakeside, Thurrock; MetroCentre, Gateshead; The Chimes, Uxbridge; The Glades, Bromley; The Harlequin, Watford; The Potteries, Stoke-on-Trent; and Victoria Centre, Nottingham.
2. HOW DO I USE THE CARD?
Firstly, sign the card on the reverse. When you wish to spend on the card simply present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the debit card receipt in the normal way. It is always a good idea to check your balance before spending on the card.
3. WHERE CAN I CHECK MY BALANCE?
You may check your balance at the shopping centre Customer Service desk, online at www.flex-e-card.com, or by telephoning Customer Services on 0844 774 4277. Please remember to quote the unique passcode that is shown on the receipt supplied with your Gift Card. For the text service please send a message starting BAL and be followed by your full card number to 60030. A charge of 25p + standard network charges for text messages will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.
4. WHAT DO I DO IF I HAVE LOST MY GIFT CARD?
If you lose your Gift Card please telephone Customer Services on 0844 774 4277. You will not be responsible for any transactions on the card after notifying Customer Services.
5. DO ANY CHARGES APPLY?
No charges are applied to Gift Cards. However the Gift Card expires 12 months after issue. Any balance remaining on the card after this date will not be refunded. The exact expiry date of your Gift Card is shown on the receipt supplied with your Gift Card.
6. DOES MY GIFT CARD NEED TO BE ACTIVATED?
If your Gift Card was purchased at a shopping centre it does not need to be activated. If it was purchased online and delivered by post or courier it will require activation. Please follow the instructions provided in the shipping confirmation email received following purchase of the card. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.
For a copy of the Braehead Gift Card terms and conditions, please click on the link below.
